array:41 [
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0 => array:1 [
"value" => "4928"
]
]
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"value" => "6b995404-bc59-450f-937c-ecd177067258"
]
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"vid" => array:1 [
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"value" => "22420"
]
]
"langcode" => array:1 [
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]
]
"type" => array:1 [
0 => array:3 [
"target_id" => "news"
"entity" => array:12 [
"uuid" => "cdbde231-e400-41bd-88c3-f72759282cf5"
"langcode" => "es"
"status" => true
"dependencies" => array:1 [
"module" => array:1 [
0 => "menu_ui"
]
]
"third_party_settings" => array:1 [
"menu_ui" => array:2 [
"available_menus" => []
"parent" => ""
]
]
"name" => "Noticia"
"type" => "news"
"description" => "Tipo de contenido para crear las noticias de actualidad (Noticias visión)"
"help" => null
"new_revision" => false
"preview_mode" => 0
"display_submitted" => false
]
"bundle" => "node_type"
]
]
"revision_timestamp" => array:1 [
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"value" => "1618821649"
]
]
"revision_uid" => array:1 [
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"target_id" => "41"
"entity" => array:34 [
"uid" => array:1 [
0 => array:1 [
"value" => "41"
]
]
"uuid" => array:1 [
0 => array:1 [
"value" => "11a9d1db-c3f6-4f82-bad9-de4629b5dc0b"
]
]
"langcode" => array:1 [
0 => array:1 [
"value" => "es"
]
]
"preferred_langcode" => array:1 [
0 => array:1 [
"value" => "es"
]
]
"preferred_admin_langcode" => array:1 [
0 => array:1 [
"value" => "es"
]
]
"name" => array:1 [
0 => array:1 [
"value" => "gestorweb@clubexcelencia.org"
]
]
"pass" => array:1 [
0 => array:1 [
"value" => "$2y$10$Jf8XiiM.kj1UdUI6MLNWJex4z9zzZitW6wfupn8CCX/Un/ni1KJtW"
]
]
"mail" => array:1 [
0 => array:1 [
"value" => "gestorweb@clubexcelencia.org"
]
]
"timezone" => array:1 [
0 => array:1 [
"value" => "UTC"
]
]
"status" => array:1 [
0 => array:1 [
"value" => "1"
]
]
"created" => array:1 [
0 => array:1 [
"value" => "1593016575"
]
]
"changed" => array:1 [
0 => array:1 [
"value" => "1757437152"
]
]
"access" => array:1 [
0 => array:1 [
"value" => "1764761976"
]
]
"login" => array:1 [
0 => array:1 [
"value" => "1764590603"
]
]
"init" => array:1 [
0 => array:1 [
"value" => "gestorweb@clubexcelencia.org"
]
]
"roles" => array:2 [
0 => array:3 [
"target_id" => "administrador"
"entity" => array:9 [
"uuid" => "e91c0206-2fbd-41e6-a53a-12449f52c4f7"
"langcode" => "es"
"status" => true
"dependencies" => array:2 [
"config" => array:49 [ …49]
"module" => array:40 [ …40]
]
"id" => "administrador"
"label" => "Administrador CEG"
"weight" => -7
"is_admin" => null
"permissions" => array:385 [
0 => "access administration pages CEG"
1 => "access block library"
2 => "access content"
3 => "access content overview"
4 => "access contextual links"
5 => "access files overview"
6 => "access media overview"
7 => "access revision field"
8 => "access sitemap"
9 => "access synchronize user form"
10 => "access taxonomy overview"
11 => "access toolbar"
12 => "access user profiles"
13 => "access webform submission user"
14 => "add ceg content product entities"
15 => "administer block content"
16 => "administer block content types"
17 => "administer block types"
18 => "administer blocks"
19 => "administer ceg invoices"
20 => "administer ceg notification settings"
21 => "administer ceg promotions"
22 => "administer ceg subscription"
23 => "administer content translation"
24 => "administer contexts"
25 => "administer media"
26 => "administer nodes"
27 => "administer taxonomy"
28 => "administer users"
29 => "administer yoast seo"
30 => "create annual_report content"
31 => "create application_product content"
32 => "create award_product content"
33 => "create banner block content"
34 => "create banner_side block content"
35 => "create blog content"
36 => "create content translations"
37 => "create course content"
38 => "create course_product content"
39 => "create diagnosis_product content"
40 => "create event content"
41 => "create file media"
42 => "create file_image media"
43 => "create government_body content"
44 => "create government_committee content"
45 => "create image media"
46 => "create image_background media"
47 => "create image_logo media"
48 => "create knowledge content"
49 => "create layout content"
50 => "create media"
51 => "create news content"
52 => "create page content"
53 => "create partner content"
54 => "create press_release content"
55 => "create publication_product content"
56 => "create speaker media"
57 => "create sponsor content"
58 => "create terms in authors"
59 => "create terms in company_type"
60 => "create terms in criteria_efqm_2020"
61 => "create terms in delivery_method"
62 => "create terms in document_type"
63 => "create terms in event_type"
64 => "create terms in featured_content_sections"
65 => "create terms in government_body"
66 => "create terms in groups"
67 => "create terms in knowledge_type"
68 => "create terms in ods"
69 => "create terms in organiser"
70 => "create terms in sectors"
71 => "create terms in tags"
72 => "create terms in topics"
73 => "create terms in training_areas"
74 => "create terms in training_type"
75 => "create terms in values"
76 => "create url aliases"
77 => "create video media"
78 => "delete all revisions"
79 => "delete annual_report revisions"
80 => "delete any annual_report content"
81 => "delete any application_product content"
82 => "delete any award_product content"
83 => "delete any banner block content"
84 => "delete any blog content"
85 => "delete any course content"
86 => "delete any course_product content"
87 => "delete any diagnosis_product content"
88 => "delete any event content"
89 => "delete any file media"
90 => "delete any file_image media"
91 => "delete any government_body content"
92 => "delete any government_committee content"
93 => "delete any image media"
94 => "delete any image_background media"
95 => "delete any image_logo media"
96 => "delete any knowledge content"
97 => "delete any knowledge_document content"
98 => "delete any knowledge_link content"
99 => "delete any media"
100 => "delete any news content"
101 => "delete any page content"
102 => "delete any partner content"
103 => "delete any press_release content"
104 => "delete any publication_product content"
105 => "delete any speaker media"
106 => "delete any sponsor content"
107 => "delete any video media"
108 => "delete application_product revisions"
109 => "delete award_product revisions"
110 => "delete blog revisions"
111 => "delete ceg content product entities"
112 => "delete content translations"
113 => "delete course revisions"
114 => "delete course_product revisions"
115 => "delete diagnosis_product revisions"
116 => "delete event revisions"
117 => "delete government_body revisions"
118 => "delete government_committee revisions"
119 => "delete knowledge revisions"
120 => "delete knowledge_document revisions"
121 => "delete knowledge_link revisions"
122 => "delete media"
123 => "delete news revisions"
124 => "delete own annual_report content"
125 => "delete own application_product content"
126 => "delete own award_product content"
127 => "delete own blog content"
128 => "delete own course content"
129 => "delete own course_product content"
130 => "delete own diagnosis_product content"
131 => "delete own event content"
132 => "delete own file media"
133 => "delete own file_image media"
134 => "delete own files"
135 => "delete own government_body content"
136 => "delete own government_committee content"
137 => "delete own image media"
138 => "delete own image_background media"
139 => "delete own image_logo media"
140 => "delete own knowledge content"
141 => "delete own knowledge_document content"
142 => "delete own knowledge_link content"
143 => "delete own news content"
144 => "delete own page content"
145 => "delete own partner content"
146 => "delete own press_release content"
147 => "delete own publication_product content"
148 => "delete own speaker media"
149 => "delete own sponsor content"
150 => "delete own video media"
151 => "delete page revisions"
152 => "delete partner revisions"
153 => "delete press_release revisions"
154 => "delete publication_product revisions"
155 => "delete sponsor revisions"
156 => "delete terms in authors"
157 => "delete terms in company_type"
158 => "delete terms in criteria_efqm_2020"
159 => "delete terms in delivery_method"
160 => "delete terms in document_type"
161 => "delete terms in event_type"
162 => "delete terms in featured_content_sections"
163 => "delete terms in government_body"
164 => "delete terms in groups"
165 => "delete terms in knowledge_type"
166 => "delete terms in ods"
167 => "delete terms in organiser"
168 => "delete terms in sectors"
169 => "delete terms in tags"
170 => "delete terms in topics"
171 => "delete terms in training_areas"
172 => "delete terms in training_type"
173 => "delete terms in values"
174 => "edit any annual_report content"
175 => "edit any application_product content"
176 => "edit any award_product content"
177 => "edit any blog content"
178 => "edit any course content"
179 => "edit any course_product content"
180 => "edit any diagnosis_product content"
181 => "edit any event content"
182 => "edit any file media"
183 => "edit any file_image media"
184 => "edit any government_body content"
185 => "edit any government_committee content"
186 => "edit any image media"
187 => "edit any image_background media"
188 => "edit any image_logo media"
189 => "edit any knowledge content"
190 => "edit any knowledge_document content"
191 => "edit any knowledge_link content"
192 => "edit any layout content"
193 => "edit any news content"
194 => "edit any page content"
195 => "edit any partner content"
196 => "edit any press_release content"
197 => "edit any publication_product content"
198 => "edit any speaker media"
199 => "edit any sponsor content"
200 => "edit any video media"
201 => "edit ceg content product entities"
202 => "edit ceg partners"
203 => "edit newsletter subscription entities"
204 => "edit own annual_report content"
205 => "edit own application_product content"
206 => "edit own award_product content"
207 => "edit own blog content"
208 => "edit own course content"
209 => "edit own course_product content"
210 => "edit own diagnosis_product content"
211 => "edit own event content"
212 => "edit own file media"
213 => "edit own file_image media"
214 => "edit own government_body content"
215 => "edit own government_committee content"
216 => "edit own image media"
217 => "edit own image_background media"
218 => "edit own image_logo media"
219 => "edit own knowledge content"
220 => "edit own knowledge_document content"
221 => "edit own knowledge_link content"
222 => "edit own layout content"
223 => "edit own news content"
224 => "edit own page content"
225 => "edit own partner content"
226 => "edit own press_release content"
227 => "edit own publication_product content"
228 => "edit own speaker media"
229 => "edit own sponsor content"
230 => "edit own video media"
231 => "edit own vote on node:course:field_voting"
232 => "edit terms in authors"
233 => "edit terms in company_type"
234 => "edit terms in criteria_efqm_2020"
235 => "edit terms in delivery_method"
236 => "edit terms in document_type"
237 => "edit terms in event_type"
238 => "edit terms in featured_content_sections"
239 => "edit terms in government_body"
240 => "edit terms in groups"
241 => "edit terms in knowledge_type"
242 => "edit terms in ods"
243 => "edit terms in organiser"
244 => "edit terms in sectors"
245 => "edit terms in tags"
246 => "edit terms in topics"
247 => "edit terms in training_areas"
248 => "edit terms in training_type"
249 => "edit terms in values"
250 => "notify of path changes"
251 => "revert all revisions"
252 => "revert annual_report revisions"
253 => "revert application_product revisions"
254 => "revert award_product revisions"
255 => "revert blog revisions"
256 => "revert course revisions"
257 => "revert course_product revisions"
258 => "revert diagnosis_product revisions"
259 => "revert event revisions"
260 => "revert government_body revisions"
261 => "revert government_committee revisions"
262 => "revert knowledge revisions"
263 => "revert knowledge_document revisions"
264 => "revert knowledge_link revisions"
265 => "revert news revisions"
266 => "revert page revisions"
267 => "revert partner revisions"
268 => "revert press_release revisions"
269 => "revert publication_product revisions"
270 => "revert sponsor revisions"
271 => "send test mail ceg notification"
272 => "translate annual_report node"
273 => "translate any entity"
274 => "translate application_product node"
275 => "translate award_product node"
276 => "translate block_content"
277 => "translate blog node"
278 => "translate company_type taxonomy_term"
279 => "translate course node"
280 => "translate course_product node"
281 => "translate diagnosis_product node"
282 => "translate document_type taxonomy_term"
283 => "translate event node"
284 => "translate featured_content_sections taxonomy_term"
285 => "translate file media"
286 => "translate file_image media"
287 => "translate government_body node"
288 => "translate government_body taxonomy_term"
289 => "translate groups taxonomy_term"
290 => "translate image media"
291 => "translate interface"
292 => "translate knowledge node"
293 => "translate knowledge_document node"
294 => "translate knowledge_link node"
295 => "translate menu_link_content"
296 => "translate news node"
297 => "translate page node"
298 => "translate paragraph"
299 => "translate press_release node"
300 => "translate publication_product node"
301 => "translate sectors taxonomy_term"
302 => "translate speaker media"
303 => "translate tags taxonomy_term"
304 => "translate topics taxonomy_term"
305 => "translate training_areas taxonomy_term"
306 => "translate training_type taxonomy_term"
307 => "translate video media"
308 => "update any banner block content"
309 => "update any banner_side block content"
310 => "update any basic block content"
311 => "update any call_to_action block content"
312 => "update any cards_news block content"
313 => "update any ceg_banner_image_block block content"
314 => "update any ceg_banner_text_block block content"
315 => "update any ceg_footer_links_block block content"
316 => "update any ceg_header_content_block block content"
317 => "update any content_featured_news block content"
318 => "update any counter block content"
319 => "update any hero_slide block content"
320 => "update any html block content"
321 => "update any iconos_rrss block content"
322 => "update any icons_2 block content"
323 => "update any icons_3 block content"
324 => "update any icons_4 block content"
325 => "update any image_popup block content"
326 => "update any imagen block content"
327 => "update any media"
328 => "update any rrss block content"
329 => "update any tabs block content"
330 => "update any test_bloque_html block content"
331 => "update any text block content"
332 => "update any texto_imagen_botones block content"
333 => "update any tribloque_servicios block content"
334 => "update content translations"
335 => "update media"
336 => "use text format basic_html"
337 => "use text format filtered_html"
338 => "use text format full_html_admin"
339 => "use workflow_content transition create_new_draft"
340 => "use workflow_content transition publish"
341 => "use workflow_content transition unpublished"
342 => "use yoast seo"
343 => "view all media revisions"
344 => "view all revisions"
345 => "view annual_report revisions"
346 => "view any unpublished content"
347 => "view any webform submission"
348 => "view application_product revisions"
349 => "view award_product revisions"
350 => "view blog revisions"
351 => "view ceg anonymous users"
352 => "view commerce_invoice"
353 => "view commerce_order"
354 => "view complete card all data socios"
355 => "view conditional fields"
356 => "view course revisions"
357 => "view course_product revisions"
358 => "view default commerce_invoice"
359 => "view diagnosis_product revisions"
360 => "view event revisions"
361 => "view government_body revisions"
362 => "view government_committee revisions"
363 => "view id paragraph"
364 => "view knowledge revisions"
365 => "view knowledge_document revisions"
366 => "view knowledge_link revisions"
367 => "view latest version"
368 => "view media"
369 => "view news revisions"
370 => "view own unpublished content"
371 => "view own unpublished media"
372 => "view own webform submission"
373 => "view page revisions"
374 => "view partner revisions"
375 => "view press_release revisions"
376 => "view publication_product revisions"
377 => "view published ceg content product entities"
378 => "view published cegregistration entities"
379 => "view published newsletter subscription entities"
380 => "view restricted block content"
381 => "view sponsor revisions"
382 => "view the administration theme"
383 => "view unpublished ceg content product entities"
384 => "view unpublished paragraphs"
]
]
"bundle" => "user_role"
]
1 => array:3 [
"target_id" => "usuario_ceg"
"entity" => array:9 [
"uuid" => "8feedb1e-88d8-43cf-8999-4523eb1fb21c"
"langcode" => "es"
"status" => true
"dependencies" => array:1 [
"module" => array:3 [ …3]
]
"id" => "usuario_ceg"
"label" => "Usuario CEG"
"weight" => 2
"is_admin" => null
"permissions" => array:11 [
0 => "benefit from reduced price award"
1 => "benefit from reduced price course"
2 => "benefit from reduced price diagnosis"
3 => "benefit from reduced price document"
4 => "benefit from reduced price event"
5 => "benefit from reduced price link"
6 => "benefit from reduced price publication"
7 => "benefit from reduced price subscription"
8 => "benefit from reduced price tool"
9 => "delete own files"
10 => "view complete card all data socios"
]
]
"bundle" => "user_role"
]
]
"default_langcode" => array:1 [
0 => array:1 [
"value" => "1"
]
]
"metatag" => array:3 [
0 => array:2 [
"tag" => "meta"
"attributes" => array:2 [
"name" => "title"
"content" => "Gestorweb Web Web 2 | Club Excelencia en Gestión"
]
]
1 => array:2 [
"tag" => "meta"
"attributes" => array:2 [
"name" => "description"
"content" => "Club Excelencia en Gestión"
]
]
2 => array:2 [
"tag" => "link"
"attributes" => array:2 [
"rel" => "canonical"
"href" => "https://ceg.dev-website.es/user/41"
]
]
]
"customer_profiles" => array:1 [
0 => array:3 [
"target_id" => "302"
"entity" => array:17 [
"profile_id" => array:1 [
0 => array:1 [ …1]
]
"uuid" => array:1 [
0 => array:1 [ …1]
]
"revision_id" => array:1 [
0 => array:1 [ …1]
]
"type" => array:1 [
0 => array:3 [ …3]
]
"revision_created" => array:1 [
0 => array:1 [ …1]
]
"revision_user" => array:1 [
0 => array:3 [ …3]
]
"revision_log_message" => []
"status" => array:1 [
0 => array:1 [ …1]
]
"uid" => array:1 [
0 => array:3 [ …3]
]
"is_default" => array:1 [
0 => array:1 [ …1]
]
"data" => []
"created" => array:1 [
0 => array:1 [ …1]
]
"changed" => array:1 [
0 => array:1 [ …1]
]
"revision_default" => array:1 [
0 => array:1 [ …1]
]
"metatag" => array:2 [
0 => array:2 [ …2]
1 => array:2 [ …2]
]
"address" => array:1 [
0 => array:14 [ …14]
]
"tax_number" => []
]
"bundle" => "customer"
]
]
"revision_log_settings" => []
"path" => array:1 [
0 => array:1 [
"langcode" => "es"
]
]
"commerce_remote_id" => []
"field_erp_id" => array:1 [
0 => array:1 [
"value" => "28328"
]
]
"field_id_colectivos_erp" => []
"field_newsletter_secondary_email" => []
"field_notification_subscription" => array:1 [
0 => array:1 [
"value" => "daily"
]
]
"field_private_documents" => array:9 [
0 => array:5 [
"target_id" => "10685"
"display" => null
"description" => "Presentación Webinar: El Modelo EFQM en los retos de la gestión universitaria"
"entity" => array:11 [
"fid" => array:1 [
0 => array:1 [ …1]
]
"uuid" => array:1 [
0 => array:1 [ …1]
]
"langcode" => array:1 [
0 => array:1 [ …1]
]
"uid" => array:1 [
0 => array:3 [ …3]
]
"filename" => array:1 [
0 => array:1 [ …1]
]
"uri" => array:1 [
0 => array:1 [ …1]
]
"filemime" => array:1 [
0 => array:1 [ …1]
]
"filesize" => array:1 [
0 => array:1 [ …1]
]
"status" => array:1 [
0 => array:1 [ …1]
]
"created" => array:1 [
0 => array:1 [ …1]
]
"changed" => array:1 [
0 => array:1 [ …1]
]
]
"bundle" => "file"
]
1 => array:5 [
"target_id" => "12651"
"display" => null
"description" => "Guía de Interpretación del Modelo EFQM 2020 para el sector sanidad"
"entity" => array:11 [
"fid" => array:1 [
0 => array:1 [ …1]
]
"uuid" => array:1 [
0 => array:1 [ …1]
]
"langcode" => array:1 [
0 => array:1 [ …1]
]
"uid" => array:1 [
0 => array:3 [ …3]
]
"filename" => array:1 [
0 => array:1 [ …1]
]
"uri" => array:1 [
0 => array:1 [ …1]
]
"filemime" => array:1 [
0 => array:1 [ …1]
]
"filesize" => array:1 [
0 => array:1 [ …1]
]
"status" => array:1 [
0 => array:1 [ …1]
]
"created" => array:1 [
0 => array:1 [ …1]
]
"changed" => array:1 [
0 => array:1 [ …1]
]
]
"bundle" => "file"
]
2 => array:5 [
"target_id" => "12853"
"display" => null
"description" => "Modelo EFQM CATALÁN - Versión gratuita"
"entity" => array:11 [
"fid" => array:1 [
0 => array:1 [ …1]
]
"uuid" => array:1 [
0 => array:1 [ …1]
]
"langcode" => array:1 [
0 => array:1 [ …1]
]
"uid" => array:1 [
0 => array:3 [ …3]
]
"filename" => array:1 [
0 => array:1 [ …1]
]
"uri" => array:1 [
0 => array:1 [ …1]
]
"filemime" => array:1 [
0 => array:1 [ …1]
]
"filesize" => array:1 [
0 => array:1 [ …1]
]
"status" => array:1 [
0 => array:1 [ …1]
]
"created" => array:1 [
0 => array:1 [ …1]
]
"changed" => array:1 [
0 => array:1 [ …1]
]
]
"bundle" => "file"
]
3 => array:5 [
"target_id" => "19102"
"display" => null
"description" => "Guía Acciones Prácticas para la mejora de la gestión (1ª Edición-2024)"
"entity" => array:11 [
"fid" => array:1 [
0 => array:1 [ …1]
]
"uuid" => array:1 [
0 => array:1 [ …1]
]
"langcode" => array:1 [
0 => array:1 [ …1]
]
"uid" => array:1 [
0 => array:3 [ …3]
]
"filename" => array:1 [
0 => array:1 [ …1]
]
"uri" => array:1 [
0 => array:1 [ …1]
]
"filemime" => array:1 [
0 => array:1 [ …1]
]
"filesize" => array:1 [
0 => array:1 [ …1]
]
"status" => array:1 [
0 => array:1 [ …1]
]
"created" => array:1 [
0 => array:1 [ …1]
]
"changed" => array:1 [
0 => array:1 [ …1]
]
]
"bundle" => "file"
]
4 => array:5 [
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<p>Entrevista a <strong>Juan Antonio Álvaro de la Parra, gerente de la Fundación Jiménez Díaz</strong> <strong>perteneciente al Grupo <u><a href="https://www.quironsalud.es/">Quirónsalud</a></u>, socio del Club Excelencia en Gestión</strong>, con motivo de la obtención del EFQM Global Award, Premio a la Excelencia en Gestión de mayor prestigio a nivel internacional, con el que la institución europea reconoce a las empresas con "resultados excelentes y sostenibles" en todas las áreas del Modelo de Excelencia EFQM.</p>\r\n
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<p><strong>Hace diez años que empezasteis a trabajar con el Modelo EFQM. ¿De qué manera ha transformado las estrategias y procesos del centro?</strong></p>\r\n
\r\n
<p>En la Fundación Jiménez Díaz llevamos más de una década de trabajo alineado con el Modelo EFQM. Nuestra primera toma de pulso con respecto al trabajo que veníamos realizando conforme a este modelo fue en 2013, con la primera auditoría, que posteriormente validamos en 2018.</p>\r\n
\r\n
<p>Al inicio de este proceso planteamos un marco de referencia y actuación que nos dio una orientación estratégica y coherente aplicable a todos los niveles, áreas y unidades del hospital, y esto nos permitió aplicar una estrategia y toma de decisiones coordinada, eficaz y eficiente.</p>\r\n
\r\n
<p>Para ello, identificamos, conformamos y pusimos en marcha más de 25 grupos de trabajo en diferentes temáticas estratégicas, en las que se involucraron más de 200 profesionales, intensificando así nuestra apuesta por hacerles partícipes de todos los cambios, mejoras e innovaciones implementadas, lo cual ha redundado muy positivamente en el resultado de estos grupos.</p>\r\n
\r\n
<p>Este proceso nos ha llevado a ser más conscientes y a apoyarnos en nuestras ventajas competitivas para alcanzar nuestro objetivo de liderar la transformación del sistema sanitario. Entre ellas destacan nuestra orientación al paciente y enfoque innovador, la automatización constante de nuestros procesos, la promoción de la salud poblacional, el trabajo en red, las sinergias entre áreas, el manejo de la cronicidad, la gestión de la accesibilidad, nuestros pilares básicos y nuestros ejes estratégicos.</p>\r\n
\r\n
<p> </p>\r\n
\r\n
<p><strong>¿Cómo ha cambiado la vida del paciente de la Fundación Jiménez Díaz desde entonces?</strong></p>\r\n
\r\n
<p>Aunque el Modelo EFQM nos ha ayudado a consolidarlo aún más, nuestro objetivo principal desde hace años es la búsqueda permanente de la excelencia, con el foco siempre en el paciente y apoyándonos en herramientas clave como la innovación, la digitalización, la incorporación de la tecnología a la asistencia y hasta la aplicación del Big Data en salud con el objetivo de velar por la sostenibilidad y transformación del sistema sanitario, cuyo principal beneficiario es el paciente.</p>\r\n
\r\n
<p>Muchas son las iniciativas que ejemplifican esta filosofía, empezando por nuestra política de Trato y Tratamiento, que refleja nuestro compromiso por ofrecer al paciente la atención más profesional, respetuosa, individualizada y humana; o el Portal del Paciente, aplicación de desarrollo propio que constituye su principal canal de comunicación con el hospital y que le permiten ser el verdadero protagonista y gestor de su proceso de salud.</p>\r\n
\r\n
<p>Pero también destacan proyectos como HOPE (Hospital de Día PErsonalizado), que rediseña el proceso de atención en Hospital de Día; los servicios no presenciales (SNP); el nuevo modelo asistencial en aparato locomotor (APLO), que reorganiza las trayectorias asistenciales del paciente de este área; el proyecto de Evaluación de Resultados en Salud y en experiencia de paciente (PROMs y PREMs) E-Res Salud; la digitalización de la Anatomía Patológica; nuestra Escuela de Enfermería; o los planes de Apertura a la Sociedad Civil, y de Atención Integral a Pacientes con Necesidades Especiales y Discapacidad.</p>\r\n
\r\n
<p>Y la evidencia nos demuestra que nuestro esfuerzo va bien encaminado, puesto que también llevamos una década recibiendo la mejor de las recompensas: los mejores índices de satisfacción de los hospitales públicos de nuestra comunidad por parte de los usuarios madrileños, las menores tasas de reclamaciones y los mejores ratios en listas de espera.</p>\r\n
\r\n
<p> </p>\r\n
\r\n
<p><strong>¿Y la de los sanitarios que trabajan en sus dependencias?</strong></p>\r\n
\r\n
<p>Nuestros profesionales son nuestro mejor y más preciado valor; su implicación, profesionalidad, humanidad y alineamiento con el Plan Estratégico hacen cada día posible nuestra forma de hacer Medicina en la Fundación Jiménez Díaz.</p>\r\n
\r\n
<p>Ellos son parte de nuestra estrategia y participan en el diseño e implementación de esta, así como de las innovaciones, mejoras y optimizaciones de trayectorias y procesos.</p>\r\n
\r\n
<p>Así, en nuestra institución hemos desarrollado un estilo de liderazgo eficaz, en línea con los valores del hospital, basado en el trabajo en equipo, la cultura de innovación y la mejora continua. Este, así como la gestión del talento, orientada al desarrollo profesional, es un valor que priorizamos y que se ejerce en todos los niveles y grupos profesionales. Para ello, fomentamos el continuo desarrollo de la carrera profesional de nuestros trabajadores, formándolos en aspectos del liderazgo acordes a sus competencias personales y de dirección de equipos. Así, se convierten en los mejores embajadores de la estrategia del hospital y en los mayores inspiradores de valores y buenas prácticas.</p>\r\n
\r\n
<p> </p>\r\n
\r\n
<p><strong>¿Cómo ha ayudado esa transformación basada en el Modelo EFQM a superar los peores momentos de la crisis del coronavirus?</strong></p>\r\n
\r\n
<p>Nuestra estrategia y valores están alineados con los del Modelo EFQM; ambos promovemos la innovación, flexibilidad y agilidad en la respuesta de una institución. Una filosofía en la que llevamos años trabajando y que se ha demostrado eficaz en los últimos años, y de forma muy especial desde marzo de 2020, en estos meses tan duros que llevamos viviendo todos y que tan desafiantes están siendo para todo el mundo. La pandemia generada por el coronavirus ha demostrado y nos ha confirmado lo acertado de nuestra estrategia y que vamos por buen camino. De hecho, gracias a que nuestro Plan Estratégico estaba muy asentado en nuestra institución y entre nuestro personal, hemos podido anticiparnos, coordinar y afrontar este enorme reto sanitario, manteniendo incluso al mismo tiempo nuestra actividad, y así hemos podido atender a todos los pacientes que nos han necesitado, COVID-19 y no COVID-19.</p>\r\n
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<p><strong>¿Qué destacaría del Modelo EFQM?</strong></p>\r\n
\r\n
<p>El Modelo EFQM nos ha permitido analizar profundamente nuestra forma de trabajar y hacer Medicina, los procesos que seguimos para ello y los protagonistas implicados en los mismos. Este mayor conocimiento de nuestra organización nos ha abierto también nuevas oportunidades para compartirlo con todo el personal, consiguiendo que nuestro Plan Estratégico, ejes y pilares básicos, valores diferenciales y posición en nuestro sector sean totalmente conocidos, compartidos y difundidos por todos nuestros profesionales.</p>\r\n
\r\n
<p>El proceso de análisis y preparación conforme al Modelo EFQM nos ha dado también la oportunidad de identificar las áreas a mejorar, gracias a lo cual hemos podido trabajar focalizados en ellas e implementar vías de mejora para optimizarlas, impulsando y reforzando al mismo tiempo nuestros valores diferenciales: el trabajo en equipo y en red, la multidisciplinariedad, el aprovechamiento de sinergias y la implicación y participación de todos los profesionales en cada avance de la institución, compartiendo con ellos la misión y visión del hospital y el enfoque para seguir trabajando por la excelencia.</p>\r\n
\r\n
<p> </p>\r\n
\r\n
<p><strong>¿Qué supone para la FJD la obtención del EFQM Global Award?</strong></p>\r\n
\r\n
<p>Para nosotros es una gran satisfacción ser merecedores de este reconocimiento y escuchar de los auditores una conclusión tan contundente como que la sanidad pública necesita organizaciones como la nuestra para impulsar y liderar su propia transformación, lo que nos convierte en ejemplo para la sanidad madrileña y española, y es el mayor de nuestros orgullos.</p>\r\n
\r\n
<p>Nos enorgullece especialmente contar con el equipo que tenemos en la Fundación Jiménez Díaz, que es quien lo ha hecho posible y que convierte cada día la excelencia en realidad, así como saber que nuestros pacientes confían en el hospital y en sus profesionales para el cuidado de su salud.</p>\r\n
\r\n
<p>Este premio es el reconocimiento a nuestra trayectoria, más concretamente a más de una década de trabajo, y de forma muy notable a los dos últimos años especialmente intensos. Es también un aval a nuestra estrategia, que se confirma bien orientada y que convierte en presente el ‘hospital del futuro’, y en la que seguiremos trabajando, focalizada en nuestros tres ejes estratégicos: trabajar en la prevención en salud, mejorar y humanizar al máximo la experiencia del paciente y utilizar los recursos de la forma más responsable y eficiente posible.</p>\r\n
\r\n
<p> </p>\r\n
\r\n
<p><strong>Ahora la FJD se ha convertido un referente mundial en el entorno sanitario. ¿Qué recomendaciones daría a los gerentes de otros centros similares que quieran seguir sus pasos?</strong></p>\r\n
\r\n
<p>El Modelo EFQM es una herramienta para ayudar a las instituciones en su objetivo de la búsqueda de la excelencia, pero esta aspiración debe estar en su filosofía, en sus bases, para que este proceso permita dirigirlo, optimizarlo y potenciarlo al máximo.</p>\r\n
\r\n
<p>Para nosotros ha sido una oportunidad de analizarnos en profundidad, de afianzar estrategias y abrir nuevas vías de búsqueda de la excelencia que ya estaban nuestros pilares y que ahora forman parte, más consolidadas aún, de nuestra trayectoria y vocación de permanencia.</p>\r\n
\r\n
<p>Animamos a todas las instituciones que sientan estos ideales como propios a emprender este camino de autoconocimiento y aspiración a la mejora continua. Es un trabajo exigente, interminable, pero muy estimulante, y ofrece un aprendizaje que mejora tanto a las instituciones como a las personas que las forman. Y, sobre todo, en nuestro caso, tiene un objetivo claro, el mejor, que justifica todos los esfuerzos que nos ha implicado: ser cada vez más excelentes en beneficio de nuestros pacientes.</p>\r\n
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